Mavi Plumbing Privacy Policy
At Mavi Plumbing, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data, as well as your rights regarding the information we hold about you. We comply with UK data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect and process the following personal data through our website forms:
- First name
- Email address
- Phone number
- Postcode
- Details of the work you would like completed
Additionally, we use Google Analytics to track and analyse website performance. This involves collecting information about your use of our website, such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
- Other relevant metrics to understand user interaction
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your inquiries and provide the services you request
- To contact you regarding your requests or services
- To improve our services and website functionality
- To send you updates and information about our services, if you have opted in to receive such communications
Google Analytics data helps us understand how visitors interact with our website, enabling us to enhance user experience and website performance.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent (when you provide your information through our website forms)
- Our legitimate interests in providing and improving our services
- Compliance with legal obligations
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except as required by law or as necessary to provide our services. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential and use it only for the agreed purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Cookies
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us understand user behaviour, track website performance, and improve our services.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, to help us improve our site.
- Functional Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personal features.
You can control or delete cookies through your browser settings. We also provide you with the ability to control your cookie consent through our cookie banner, which can be opened by clicking the cookie icon in the bottom left. However, please note that disabling cookies may affect the functionality and performance of our website.
8. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
9. Your Rights
You have the following rights regarding your personal data:
- The right to access your personal data and receive a copy
- The right to rectify any inaccurate or incomplete data
- The right to request the erasure of your data (where applicable)
- The right to restrict the processing of your data (where applicable)
- The right to data portability
- The right to object to the processing of your data (where applicable)
- The right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
To exercise any of these rights, please contact us using the contact details provided below.
10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and we encourage you to review our Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mavi Plumbing
[Your Business Address]
Email:
Phone:
By using our website and services, you consent to the terms of this Privacy Policy. Thank you for trusting Mavi Plumbing & Heating with your data.
